@charset "UTF-8";

/* 客服中心 V3 — 暗金奢华 / 侧边导航 / 玻璃卡片 */
:root {
	--hc-gold: #c8a86e;
	--hc-gold-light: #e8d5b5;
	--hc-gold-dark: #9a7b45;
	--hc-bg: #f3ede4;
	--hc-bg-deep: #ebe3d6;
	--hc-dark: #0d0b09;
	--hc-dark-soft: #1a1510;
	--hc-card: #fffcf8;
	--hc-text: #2a241c;
	--hc-muted: #8a7b66;
	--hc-line: rgba(190, 158, 103, .22);
	--hc-grad: linear-gradient(135deg, #e8d5b5 0%, #c8a86e 42%, #9a7b45 100%);
	--hc-shadow: 0 16px 48px rgba(122, 96, 53, .1);
	--hc-glow: 0 0 40px rgba(200, 168, 110, .16);
}

.hc-page {
	background: var(--hc-bg);
	padding: 0 0 56px;
	min-height: 60vh;
}

/* ========== 英雄区 ========== */
.hc-hero {
	position: relative;
	overflow: hidden;
	background: var(--hc-dark);
	color: #f4f0ea;
}

.hc-hero__scene {
	position: absolute;
	inset: 0;
	pointer-events: none;
}

.hc-hero__grid {
	position: absolute;
	inset: 0;
	background-image:
		linear-gradient(rgba(255, 255, 255, .03) 1px, transparent 1px),
		linear-gradient(90deg, rgba(255, 255, 255, .03) 1px, transparent 1px);
	background-size: 48px 48px;
	mask-image: linear-gradient(180deg, #000 30%, transparent 100%);
}

.hc-hero__orb {
	position: absolute;
	border-radius: 50%;
	filter: blur(70px);
}

.hc-hero__orb--a {
	width: 360px;
	height: 360px;
	top: -20%;
	right: 8%;
	background: rgba(200, 168, 110, .18);
}

.hc-hero__orb--b {
	width: 280px;
	height: 280px;
	bottom: -30%;
	left: 12%;
	background: rgba(154, 123, 69, .14);
}

.hc-hero__ring {
	position: absolute;
	top: 50%;
	right: 12%;
	width: 280px;
	height: 280px;
	margin-top: -140px;
	border: 1px solid rgba(200, 168, 110, .12);
	border-radius: 50%;
	animation: hc-spin 50s linear infinite;
}

.hc-hero__ring::before {
	content: '';
	position: absolute;
	inset: 24px;
	border: 1px dashed rgba(200, 168, 110, .08);
	border-radius: 50%;
}

@keyframes hc-spin {
	to { transform: rotate(360deg); }
}

.hc-hero__inner {
	position: relative;
	z-index: 1;
	max-width: 1240px;
	margin: 0 auto;
	padding: 48px 24px 40px;
	display: flex;
	align-items: flex-end;
	justify-content: space-between;
	gap: 32px;
}

.hc-hero__copy {
	flex: 1;
	min-width: 0;
	animation: hc-rise .8s cubic-bezier(.16, 1, .3, 1) both;
}

.hc-hero__badge {
	display: inline-flex;
	align-items: center;
	gap: 8px;
	margin: 0 0 16px;
	padding: 7px 16px;
	border: 1px solid rgba(200, 168, 110, .28);
	border-radius: 999px;
	font-size: 11px;
	font-weight: 600;
	letter-spacing: .2em;
	text-transform: uppercase;
	color: var(--hc-gold-light);
	background: rgba(200, 168, 110, .08);
}

.hc-hero__badge i {
	width: 6px;
	height: 6px;
	border-radius: 50%;
	background: var(--hc-gold);
	box-shadow: 0 0 10px rgba(200, 168, 110, .6);
}

.hc-hero__title {
	margin: 0 0 12px;
	font-size: clamp(34px, 4vw, 48px);
	font-weight: 800;
	line-height: 1.1;
	letter-spacing: -.02em;
	background: var(--hc-grad);
	-webkit-background-clip: text;
	background-clip: text;
	color: transparent;
}

.hc-hero__desc {
	margin: 0 0 24px;
	max-width: 520px;
	font-size: 15px;
	line-height: 1.75;
	color: rgba(244, 240, 234, .62);
}

.hc-breadcrumb {
	display: flex;
	flex-wrap: wrap;
	align-items: center;
	gap: 4px 0;
	font-size: 13px;
}

.hc-breadcrumb a {
	color: rgba(244, 240, 234, .5);
	text-decoration: none;
	transition: color .2s;
}

.hc-breadcrumb a:hover {
	color: var(--hc-gold-light);
}

.hc-breadcrumb__sep {
	margin: 0 10px;
	color: rgba(255, 255, 255, .15);
	user-select: none;
}

.hc-breadcrumb__current {
	color: var(--hc-gold-light);
	font-weight: 600;
}

.hc-hero__stats {
	display: flex;
	gap: 12px;
	flex-shrink: 0;
	animation: hc-rise .8s cubic-bezier(.16, 1, .3, 1) .12s both;
}

.hc-stat {
	min-width: 100px;
	padding: 16px 18px;
	border: 1px solid rgba(200, 168, 110, .18);
	border-radius: 16px;
	background: rgba(255, 255, 255, .04);
	backdrop-filter: blur(8px);
	text-align: center;
	transition: transform .25s, border-color .25s, box-shadow .25s;
}

.hc-stat:hover {
	transform: translateY(-3px);
	border-color: rgba(200, 168, 110, .35);
	box-shadow: var(--hc-glow);
}

.hc-stat strong {
	display: block;
	font-size: 13px;
	font-weight: 700;
	letter-spacing: .12em;
	text-transform: uppercase;
	color: var(--hc-gold-light);
	margin-bottom: 6px;
}

.hc-stat span {
	font-size: 12px;
	color: rgba(244, 240, 234, .5);
}

@keyframes hc-rise {
	from {
		opacity: 0;
		transform: translateY(20px);
	}
}

/* ========== 双栏主体 ========== */
.hc-shell {
	max-width: 1240px;
	margin: -28px auto 0;
	padding: 0 24px;
	display: grid;
	grid-template-columns: 300px 1fr;
	gap: 24px;
	align-items: start;
	position: relative;
	z-index: 2;
}

/* ========== 侧边导航 ========== */
.hc-nav {
	position: sticky;
	top: 20px;
	background: var(--hc-card);
	border: 1px solid var(--hc-line);
	border-radius: 22px;
	box-shadow: var(--hc-shadow);
	overflow: hidden;
	animation: hc-rise .8s cubic-bezier(.16, 1, .3, 1) .15s both;
}

.hc-nav__head {
	padding: 22px 22px 16px;
	border-bottom: 1px solid var(--hc-line);
	background: linear-gradient(180deg, rgba(232, 213, 181, .12) 0%, transparent 100%);
}

.hc-nav__label {
	margin: 0 0 4px;
	font-size: 11px;
	font-weight: 700;
	letter-spacing: .16em;
	text-transform: uppercase;
	color: var(--hc-gold-dark);
}

.hc-nav__hint {
	margin: 0;
	font-size: 12px;
	color: var(--hc-muted);
}

.hc-nav__groups {
	padding: 14px;
	display: flex;
	flex-direction: column;
	gap: 10px;
	max-height: calc(100vh - 200px);
	overflow-y: auto;
}

.hc-nav-group {
	border-radius: 14px;
	border: 1px solid var(--hc-line);
	background: rgba(255, 252, 248, .8);
	overflow: hidden;
	transition: border-color .25s, box-shadow .25s, background .25s;
}

.hc-nav-group.is-expanded {
	border-color: rgba(200, 168, 110, .35);
	box-shadow: 0 8px 24px rgba(122, 96, 53, .08);
	background: #fff;
}

.hc-nav-cat {
	display: flex;
	align-items: center;
	width: 100%;
	padding: 14px 16px;
	border: 0;
	background: transparent;
	font-size: 14px;
	font-weight: 700;
	color: var(--hc-text);
	cursor: pointer;
	text-align: left;
	transition: color .2s;
}

.hc-nav-cat:hover {
	color: var(--hc-gold-dark);
}

.hc-nav-cat__mark {
	flex-shrink: 0;
	width: 8px;
	height: 8px;
	margin-right: 12px;
	background: var(--hc-grad);
	transform: rotate(45deg);
	border-radius: 1px;
	opacity: .7;
	transition: opacity .2s, transform .2s;
}

.hc-nav-group.is-expanded .hc-nav-cat__mark {
	opacity: 1;
	transform: rotate(45deg) scale(1.15);
}

.hc-nav-cat__text {
	flex: 1;
	min-width: 0;
}

.hc-nav-cat__arrow {
	width: 8px;
	height: 8px;
	border-right: 2px solid var(--hc-muted);
	border-bottom: 2px solid var(--hc-muted);
	transform: rotate(45deg);
	transition: transform .25s, border-color .25s;
	margin-left: 8px;
	flex-shrink: 0;
}

.hc-nav-group.is-expanded .hc-nav-cat__arrow {
	transform: rotate(-135deg);
	margin-top: 4px;
	border-color: var(--hc-gold-dark);
}

.hc-nav-links {
	display: none;
	flex-direction: column;
	gap: 4px;
	padding: 0 12px 12px;
	border-top: 1px dashed var(--hc-line);
}

.hc-nav-group.is-expanded .hc-nav-links {
	display: flex;
}

.hc-nav-link {
	display: block;
	padding: 10px 14px;
	border-radius: 10px;
	font-size: 13px;
	color: var(--hc-muted);
	text-decoration: none;
	transition: all .2s;
	border-left: 2px solid transparent;
}

.hc-nav-link:hover {
	color: var(--hc-gold-dark);
	background: rgba(200, 168, 110, .08);
	border-left-color: rgba(200, 168, 110, .35);
}

.hc-nav-link.is-active {
	color: var(--hc-gold-dark);
	font-weight: 600;
	background: linear-gradient(90deg, rgba(232, 213, 181, .22), rgba(200, 168, 110, .06));
	border-left-color: var(--hc-gold);
	box-shadow: inset 0 0 0 1px rgba(200, 168, 110, .12);
}

/* ========== 主内容区 ========== */
.hc-main {
	min-width: 0;
	animation: hc-rise .8s cubic-bezier(.16, 1, .3, 1) .2s both;
}

.hc-article {
	background: var(--hc-card);
	border-radius: 22px;
	border: 1px solid var(--hc-line);
	box-shadow: var(--hc-shadow);
	overflow: hidden;
}

.hc-article__head {
	padding: 32px 36px 24px;
	border-bottom: 1px solid var(--hc-line);
	background:
		linear-gradient(135deg, rgba(232, 213, 181, .14) 0%, transparent 55%),
		var(--hc-card);
	position: relative;
}

.hc-article__head::before {
	content: '';
	position: absolute;
	left: 0;
	top: 28px;
	bottom: 28px;
	width: 4px;
	border-radius: 0 4px 4px 0;
	background: var(--hc-grad);
}

.hc-article__tag {
	margin: 0 0 10px;
	padding-left: 20px;
	font-size: 11px;
	font-weight: 700;
	letter-spacing: .18em;
	text-transform: uppercase;
	color: var(--hc-gold-dark);
}

.hc-article__head h1 {
	margin: 0;
	padding-left: 20px;
	font-size: 26px;
	font-weight: 700;
	color: var(--hc-text);
	line-height: 1.4;
}

.hc-article__body {
	padding: 32px 36px 36px;
	font-size: 15px;
	line-height: 1.9;
	color: #4a4238;
	word-break: break-word;
}

.hc-article__body img {
	max-width: 100%;
	height: auto;
	border-radius: 14px;
	margin: 16px 0;
	box-shadow: 0 8px 24px rgba(122, 96, 53, .08);
}

.hc-article__body h1,
.hc-article__body h2,
.hc-article__body h3 {
	color: var(--hc-text);
	margin: 1.4em 0 .6em;
}

.hc-article__body p {
	margin: .8em 0;
}

.hc-article__body a {
	color: var(--hc-gold-dark);
	text-decoration: underline;
	text-underline-offset: 3px;
}

.hc-article__body a:hover {
	color: var(--hc-gold);
}

.hc-article__body table {
	width: 100%;
	border-collapse: collapse;
	margin: 20px 0;
	border-radius: 12px;
	overflow: hidden;
}

.hc-article__body table td,
.hc-article__body table th {
	border: 1px solid var(--hc-line);
	padding: 12px 14px;
}

.hc-article__body table th {
	background: rgba(232, 213, 181, .15);
}

/* ========== 满意度反馈 ========== */
.hc-feedback {
	margin: 0;
	padding: 0;
	border-top: 1px solid var(--hc-line);
	background: linear-gradient(180deg, rgba(243, 237, 228, .5) 0%, var(--hc-card) 100%);
}

.hc-feedback__inner {
	padding: 28px 36px 36px;
}

.hc-feedback__text {
	margin: 0 0 18px;
	font-size: 16px;
	font-weight: 600;
	color: var(--hc-text);
}

.hc-feedback__actions {
	display: flex;
	flex-wrap: wrap;
	gap: 12px;
}

.hc-btn {
	display: inline-flex;
	align-items: center;
	justify-content: center;
	gap: 8px;
	min-width: 148px;
	padding: 13px 26px;
	border-radius: 12px;
	font-size: 14px;
	font-weight: 600;
	cursor: pointer;
	border: 0;
	transition: transform .2s, box-shadow .25s, background .25s;
}

.hc-btn--yes {
	color: #1a1510;
	background: var(--hc-grad);
	box-shadow: 0 8px 24px rgba(200, 168, 110, .28);
}

.hc-btn--yes:hover {
	transform: translateY(-2px);
	box-shadow: 0 12px 32px rgba(200, 168, 110, .36);
}

.hc-btn--no {
	color: var(--hc-gold-dark);
	background: var(--hc-card);
	border: 1px solid rgba(200, 168, 110, .35);
}

.hc-btn--no:hover {
	background: rgba(200, 168, 110, .08);
	transform: translateY(-1px);
}

.hc-feedback.is-done .hc-feedback__actions {
	display: none;
}

.hc-feedback__result {
	display: none;
	padding: 16px 20px;
	border-radius: 12px;
	font-size: 14px;
	font-weight: 600;
	color: var(--hc-gold-dark);
	background: rgba(232, 213, 181, .2);
	border: 1px solid rgba(200, 168, 110, .22);
}

.hc-feedback.is-done .hc-feedback__result {
	display: block;
}

/* ========== 欢迎态 ========== */
.hc-welcome {
	text-align: center;
	padding: 72px 40px 64px;
	background: var(--hc-card);
	border-radius: 22px;
	border: 1px dashed rgba(200, 168, 110, .28);
	box-shadow: var(--hc-shadow);
	position: relative;
	overflow: hidden;
}

.hc-welcome::before {
	content: '';
	position: absolute;
	inset: 0;
	background:
		radial-gradient(circle at 20% 20%, rgba(232, 213, 181, .18) 0%, transparent 45%),
		radial-gradient(circle at 80% 80%, rgba(200, 168, 110, .1) 0%, transparent 40%);
	pointer-events: none;
}

.hc-welcome__visual {
	position: relative;
	width: 88px;
	height: 88px;
	margin: 0 auto 24px;
}

.hc-welcome__ring {
	position: absolute;
	inset: 0;
	border: 1px solid rgba(200, 168, 110, .25);
	border-radius: 50%;
	animation: hc-spin 20s linear infinite;
}

.hc-welcome__icon {
	position: absolute;
	inset: 12px;
	display: flex;
	align-items: center;
	justify-content: center;
	border-radius: 50%;
	font-size: 32px;
	font-weight: 700;
	color: var(--hc-gold-dark);
	background: var(--hc-grad);
	box-shadow: 0 8px 24px rgba(200, 168, 110, .25);
}

.hc-welcome__title {
	position: relative;
	margin: 0 0 10px;
	font-size: 24px;
	font-weight: 700;
	color: var(--hc-text);
}

.hc-welcome__desc {
	position: relative;
	margin: 0 auto 28px;
	max-width: 400px;
	font-size: 14px;
	line-height: 1.7;
	color: var(--hc-muted);
}

.hc-welcome__tips {
	position: relative;
	display: inline-flex;
	flex-direction: column;
	gap: 10px;
	margin: 0;
	padding: 0;
	list-style: none;
	text-align: left;
}

.hc-welcome__tips li {
	padding: 10px 18px 10px 36px;
	border-radius: 10px;
	font-size: 13px;
	color: var(--hc-muted);
	background: rgba(255, 252, 248, .8);
	border: 1px solid var(--hc-line);
	position: relative;
}

.hc-welcome__tips li::before {
	content: '';
	position: absolute;
	left: 16px;
	top: 50%;
	width: 6px;
	height: 6px;
	margin-top: -3px;
	background: var(--hc-grad);
	transform: rotate(45deg);
}

/* ========== 响应式 ========== */
@media (max-width: 960px) {
	.hc-hero__inner {
		flex-direction: column;
		align-items: flex-start;
		padding: 36px 20px 32px;
	}

	.hc-hero__stats {
		width: 100%;
	}

	.hc-stat {
		flex: 1;
		min-width: 0;
	}

	.hc-shell {
		grid-template-columns: 1fr;
		margin-top: 0;
		padding: 0 16px;
		gap: 16px;
	}

	.hc-nav {
		position: static;
	}

	.hc-nav__groups {
		max-height: none;
	}
}

@media (max-width: 640px) {
	.hc-hero__stats {
		flex-direction: column;
	}

	.hc-article__head,
	.hc-article__body,
	.hc-feedback__inner {
		padding-left: 22px;
		padding-right: 22px;
	}

	.hc-article__head h1 {
		font-size: 22px;
	}

	.hc-btn {
		flex: 1;
		min-width: 0;
	}

	.hc-welcome {
		padding: 48px 24px 40px;
	}

	.hc-hero__ring {
		display: none;
	}
}

@media (prefers-reduced-motion: reduce) {
	.hc-hero__ring,
	.hc-welcome__ring,
	.hc-hero__copy,
	.hc-hero__stats,
	.hc-nav,
	.hc-main {
		animation: none !important;
	}
}